Service:

Manufacturing and selling writing instruments from Japan, including fountain pens, ballpoint pens, pen cases and other writing accessories.

Company Name:

Wancher Inc. (株式会社ワンチャー）

Representative:

Taizo Okagaki (President)

Address:

Phone/Fax:

+81-8031850255 (International), +81-978240608 (Japan)

Fax +81-977252535

Email:

International: info@wancher.com

Japan: info@wancher.jp

URL:

International: https://wancherpen.com/

Japan: https://jp.wancherpen.com/

Selling prices:

Minimum unit price: 500 JPY (per unit)

Highest unit price: 200000 JPY (per unit)

Shipping fee:

Varies by places. More details here.

Additional charges:

Consumption tax (buyers in Japan)

Service Charges, and Import duties & taxes

Any import duties, customs fees, and taxes that may apply to the shipment are to be paid by the user at the time of delivery.

Payment methods:

(1) Credit card
(2) Bank transfer (multi-user accounts). Buyer is responsible for all bank transfer fees.

(3) Paypal

(4) Cash on Delivery (COD) (Only available for buyers in Japan). Buyer is responsible for all COD fees.

(5) Konbini Payment by Komoju (Only available for buyers in Japan). 
For online payments, all personal information entered is encrypted using SSL technology

Delivery:

Credit card and Paypal: Orders are ready for shipment immediately after payment.
Bank transfer and Konbini Payment: Service will be granted after receipt of payment.

COD: Delivery is arranged after order confirmation and payment is charged at the time of delivery.

Handling time:

Handling time for each order is around 2-4 days.

For pre-order items, handling time is longer and details are specified in pre-order product page. Customers are noticed about handling time of pre-order before going to checkout.

*Shipping delays due to Out-of-Stock or Holiday will be notified in-advance by email.

Cancellation / Returns / Exchange:

Cancellation or return or exchange is accepted within 30 days. Warranty is offered in case of manufacturer defect. Details are included in Warranty and International Guarantee

Return address:

Wancher Inc. 2848-11 Takada, Bungo Takada, 879-0617 Japan

+81-8031850255 (International), +81-978240608 (Japan)

Limitation:

There is no limitation on sale quantity.

Email subscription:

Free of charge. Newsletters are sent from info@wancher.com and info@wancher.jp.

Other details:

Other Terms and Conditions are accessible at the footer of our official websites.
All personal data is handled under our Privacy Policy which can also be found at the footer.

Other information about Shipping, Return, Warranty and Customer services are accessible through links at the footer.