Currently, our team are still working and our online shop is accepting orders as normal. Your orders will be shipped using Japan Post (Standard) or DHL (Express). For some countries where Japan Post's services are suspended, only DHL express shipping method will be available.

Countries where Japan Post's services are suspended:

United Arab Emirates/ Afghanistan/ Antigua Barbuda/ Anguilla/ Albania/ Armenia/ Angola/ Argentina/ Australia/Azerbaijan/ Bosnia/ Barbados/ Bangladesh/ Burkina Faso/ Bahrain/ Burundi/ Benin/ Bermuda/ Brunei Darussalam/ Bolivia/ Brazil/ Bahamas/ Bhutan/ Botswana/ Belarus/ Belize/ Canada/ Congo Dem.Rep/ Centrafrique/ Congo Rep/ Cote Divoire/ Chile/ Cameroon/ Colombia/ Costa Rica/ Cuba/ Cape Verde/ Cyprus/ Djibouti/ DominicaDominican Rep/ Algeria/ Ecuador/ Eritrea/ Ethiopia/ Fiji/ Falkland Is/ Micronesia/ Faroe Is/ Grenada/ Georgia/ French Guiana/ Gibraltar/ Greenland/ Gambia/ Guinea/ Greece/ Guatemala/ Guinea-Bissau/ Guyana/ Honduras/ Haiti/ Ireland/ Israel/ India/ Iraq/ Iran/ Jamaica/ Jordan/ Kyrgyzstan/ Kiribati/ Comoros/ St Christopher/ Kuwait/ Cayman Is/ Kazakhstan/ Lao/ St Lucia/ Lesotho/ Libyan Arab/ Morocco/ Moldova/ Montenegro/ Mali/ Mongolia/ Martinique/ Mauritania/ Montserrat/ Malta/ Maldives/ MalawiMalaysia/Mozambique/ Namibia/ New Caledonia/ Niger/ Nicaragua/ Nepal/ Nauru/ Oman/ Peru/ French Polynesia/ Papua New Guinea/ Pakistan/ St Pierre And Miquelon/ Pitcairn Is/ Puerto Rico/ Paraguay/ Reunion/ Romania/ Serbia/ Rwanda/ Saudi Arabia/ Solomon Is/ Seychelles/ Sudan/ Slovakia/ Sierra Leone/ Senegal/ Somalia/ Suriname/ South Sudan/ Sao Tome/ El Salvador/ Syrian Arab Rep/ Tristan Da Cunha/ Turks & Caicos/ Chad/ Togo/ TajikistanEast Timor/Timor-Leste/ Turkmenistan/ Tonga/ Trinidad Tobago/ Tuvalu/ Ukraine/ Uganda/ United States/ Uruguay/ Uzbekistan/ Vatican/ St Vincent/ Venezuela/ British Virgin Island/ United States Virgin Island/ Vanuatu/ Wallis & Futuna/ Wake Island/ Samoa/ Kosovo/ Yemen/ Serbia Montenegro/ South Africa/ Zambia/ Zimbabwe

Currently we are not able to ship to some places:
* North Korea
* Russia
* Mexico (only Japan Post shipping is available)

Your orders will be shipped using Japan Post (Standard) or DHL (Express) with shipping fee specified as follows:

The order amount below is the Total Order Amount after applying discount. Track your order here:

-Japan Post
-DHL Express

***

ORDER LESS THAN 200 USD

-Standard (5~20 days): 10.00 USD

-Express  (4~10 days): 25.00 USD

ORDER BETWEEN 200 ~ 349

-Standard (5~20 days):  FREE

-Express  (4~10 days): 25.00 USD

ORDER FROM 350 USD

-Standard (5~20 days): FREE

-Express (4~10 days): FREE

1. Handling time for orders with in-stock items is 3 - 5 business days.
* NOTICE: HANDLING TIME FOR ORDERS WITH 18K GOLD NIBS IS UP TO 10 BUSINESS DAYS.
* For return and service cases, the repairing time for Wancher 18K Gold Nibs is up to 3~4 business weeks.

2. Delivery time varies by destination. It might also be prolonged upon special request of customization.

3. Orders which are placed during weekend or national holidays will be processed on the following business day.4. The expected shipping date for pre-order items will be different from the normal orders of in-stock items. Please refer to product page or our notification email for a shipping update of your pre-order.
*If your cart contain both in-stock and pre-order items, the shipment will depend on the estimated delivery date of pre-order item. For separate shipment, please contact us for further assistance.

All Wancher products are shipped from Japan and will be declared at the actual value of your order. Please be noticed that you are responsible for all customs and import fees when the parcel reached the destination country. We will not be responsible for any customs and import fees charged.

Since customs duty varies from country to country, the customs and import fee might be different depending on your shipping address. Please check with your country's regulations to calculate the fees.

If your parcel is returned to us because you fail to pay the customs duty, you can choose to have it reshipped (and pay for the shipping again) or cancel the whole order. For the latter option, we can refund your purchased products except for the shipping fee.

Please contact us email at info@wancher.com or through Live Chat for prepaid custom option and/or inquiry about possible fee.

All purchases at www.wancherpen.com are presented with Wancher's original packaging. We believe that you will love to receive your items in the most beautiful form so there will be a gift bag attached to your package.In order to ensure that your item always reaches you with no damage during the shipping, some packing material may still be included inside the box.

Should you have any question regarding the shipping, please feel free to contact us here or send emails to info@wancher.com.