Warranty & Returns

Congratulations on your purchase of an exclusive Wancher product! As we proceed with your order, make sure you read through the following terms and conditions. 

 *Products under $100 in price are not eligible for warranty.

  • Your Wancher writing instrument has been manufactured only with the finest quality materials. Our production method includes numerous quality assessments applied to every step of the creation of the product. The strict quality control ensures that the product you have chosen will be as functional as it is beautiful.

  • Your Wancher writing instrument is guaranteed for one year from the date of original purchase against defects in materials or craftsmanship*. If found to be defective in material or workmanship under normal use within the warranty period, your Wancher product will be repaired or replaced free of charge.

Item(s) must be returned under these conditions before proceeding with any repair, replacement or refund.

This warranty does not cover the following:

  1. Routine maintenance or damage resulting from the failure to maintain the product in accordance with instructions provided by Wancher.

  2. Ordinary wear and tear arising from use of the product, or damage caused from accidents, misuse, abuse, unauthorized service and the use of refills or inks which do not conform to the instructions provided for the product.

  3. The variations in texture and/or color of some certain natural materials, such as: wood, Ebonite, coating, lacquer, etc. These aforementioned factors are not defects; rather, they are natural attributes which bring beauty and uniqueness to each product.

If you bought your Wancher product from a retailer and it has a manufacturer's defect, please contact the retailer to get further instruction.

Customs Duty / Tax Charges

All Wancher products are shipped from Japan and the actual value of your order will be declared to customs. Please be aware that you are responsible for all customs and import fees when the parcel reaches the destination country. We will not be responsible for any customs and import fees charged. Wancher is not responsible for any customs, import, or tax fees of your region. 

Since customs fees vary from country to country, the customs and import fee might be different depending on your shipping address. Please check with your country's regulations to calculate the fees.

If customs and duties are not paid and the item is requested to be returned, Wancher will be liable to pay for the customs charges. For this reason upon the return of the product at our warehouse the tax fee will be deducted from the refunded amount and the shipping fee will not be refunded.

Please be aware that prolonged failure to receive the product, numerous changes made on delivery times and dates, delayed changes in addresses may be subject to additional charges by the shipping couriers. These additional charges will not be borne by Wancher. If the product is returned due to extra charges incurred by the aforementioned reasons, the total amount of the fees will be deducted from the refunded amount.

Free Returns and Exchanges

Wancher is committed to making your shopping experience a success. If you are not 100% satisfied with your online purchase, we will happily accept returns for a full refund or exchange any Wancher products purchased on the website for up to 30 days following delivery. Proof of purchase or packing slip invoice is required for reimbursement of the full purchase price. In all cases, refunds will be made in the form of the original payment. In case that the return product is not a damaged or defective item and/or because of personal reasons/preferences, we will deduct the original shipping fee and 10% re-stocking fee from the refund payment.

Returns and exchanges are subject to the following terms and conditions:

  1. Product must be returned in a new and unused state, in perfect condition with the Wancher original box or package, including all accessories and documents (if applicable). Wancher will not accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way.

  2. Personalized products cannot be returned to Wancher for exchange or refund.

  3. Writing instruments that have been inked, as well as bottles and refills that have been opened, cannot be returned to Wancher.

  4. If you have received free items as part of your order, they must be returned with the products unless you receive different instructions from our representatives.

  5. All returns will be subject to strict quality control by Wancher to ensure that the returned products satisfy these requirements. If the products do not meet the quality control standards, Wancher will refuse the return, and send back the products to the customer or recipient after informing the customer about the case. If the returned product satisfies the quality control standards, Wancher will process the applicable refund or exchange as soon as possible.

  6. For customers who want to exchange nib due to personal preference and not due to the product being found defective, the two-way shipping cost will be borne by the customer.

  7. Product is not from AS IS Sale collection.

Thank you for reading and agreeing to Wancher’s Terms and Conditions. We will now prepare your order for shipment. Have a wonderful day!

- Wancher Team